Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPWPR401A Mapping and Delivery Guide
Process incoming workplace relations enquiries
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPWPR401A - Process incoming workplace relations enquiries |
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Description | This unit covers the ability to process incoming workplace relations enquiries. It includes the timely and prescribed response to calls and emails using information and communications technology and systems, and the completion of associated recording and reporting tasks. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | In practice, people processing incoming workplace relations queries may be working:as first line response staff in an advisory body, providing general advice to external clients, such as employees, employers, human resources staff and union membersin the human resources division of an organisation, providing advice in response to internal queries | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Workplace Relations. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for processing incoming workplace relations queries |
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Element: Process incoming workplace relations telephone queries |
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Element: Process incoming written workplace relations enquiries |
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Element: Complete records and generate system reports |
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